FAQs

While our products are crafted with global innovation, our operations and customer service are based in New Zealand. We ensure that every product meets our high standards for quality and performance.

At Belugaa, our products undergo thorough quality checks during the manufacturing stages and also before dispatching orders thereby capturing images/ any relevant order information to ensure you receive no damaged/ defected items.

Yes, we offer free shipping on all orders above $50 within New Zealand, making it easy and affordable for you to enjoy premium car accessories. Please note, extra charges will be applicable for rural addresses.

We aim to dispatch all orders within 1-2 business days.Delivery usually takes between 2 – 4 business days, depending on your location in New Zealand.

You’ll be receive tracking details once your order has been shipped. All orders can be tracked in real time upon proving your order no.

Yes we do offer same day click n collect service. Pick up location is in Waterview 1026.

Customer satisfaction is a top priority at Belugaa. If you’re not completely happy with your purchase, we offer a hassle-free return and refund policy within 30 days. Just contact our support team at [email protected] , and we’ll make it right. Please note, the product has to be in its original packaging and condition. After receiving the products our team will typically respond back within 2 – 3 days business days and initiate refund if it passes our returns process.

Please note shipping will not be covered in the event of a return/ exchange in case you change your mind. If you receive a defected product shipping will be covered by us at no extra cost

Absolutely! Our products, like the car sunshade umbrella and car seat organizers, are designed for quick and easy installation, no tools required. We provide simple instructions to help you get set up in no time.

Yes, all Belugaa products come with a 12-month warranty against any manufacturing defects/ faults, ensuring you can enjoy them with complete peace of mind. If you experience any issues, our team is here to assist.

Belugaa combines luxury, functionality, and affordability. Our carefully crafted accessories enhance your driving experience with innovative designs, all while supporting a local NZ business.

Of course! Our customer service team is always available to help you select the perfect size and product for your specific vehicle, whether it’s a hatchback, SUV, UTE, or truck. Drop in a text on our chat box or flick us an email on [email protected] regarding any product inquiry.

Your privacy and security are very important to us. Our website uses the latest encryption technology to ensure your personal and payment information is safe and secure.

We’re committed to responsible sourcing and packaging practices. As a New Zealand-based business, we strive to reduce our environmental footprint and contribute to the local community.

You’re most welcome to leave a product review or reach out for any valuable feedback. If you’re feedback is constructive we will shout you a $50 worth of credit bonus towards the purchase of any belugaa products.